- Complaints can be submitted until 30 calendar days after receipt of the goods.
- First of all, you should contact us so that we can assign you a return merchandise authorization (RMA).
- With this RMA the goods can be returned to us, in the original packaging.
- Once we receive the goods, we check its condition.
- If the goods are in a bad condition, and if the reasons for this are due to EBUYWINES or our transport company, we will exchange the product or credit the amount, along with the shipping costs for the return shipment. The refund will be done within 3-5 working days.
- If the goods are in a perfect condition, and if they are suitable for resale, we will make a refund within 3-5 working days (however, in this case, the shipping costs for the returning will not be refunded).